I thought long and hard about how many stars i should give regarding the service i received today from Peter Vardy, and come to the conclusion in the end i can only give two. Staff very friendly when i put the car in for a warranty issue and also a problem with the battery, which i have had since i bought the car 8 months ago. I had to really fight my case regarding the battery and eventually after a few lame excuses why i should pay 300 for the battery i finally got to speak to someone in authority who investigated the problem and decided that they would pay for a new battery for me. Now it is at this point, even though it took a while to get there i was about to give 5 stars as i was pleased with the decision. What happened next in my point of view, bearing in mind they had my car for over a day by now, is why i have to reduce the star value. Something i feel went really arye with the communication. It was 10.45am in the morning and was told they were about to fit my battery. 5 hours later and two phone calls from me wanting an update where i was told they would get back to me. No reply so i decided i would make my way to the showroom to find out what was happening. On arrival i was told by staff, " Oh it will be ready soon". Half an hour later it was, but i suspect they started to fit it when they heard i was in the building. Now let me stress, i found all the staff very polite and in the end i did get the result i required. Its just that it took nearly two days to get there.
Very nice and helpful staff.
Very disappointing personally all round for the second time. I will never have any more dealings with Peter vardy ever again purchasing or want to work for them. Absolutely rediculace antiquated procedures. Employment opportunity denied for the second time on purely making a high cardboard tower & selecting 4 items for being stranded on a desert island. Not with experience in sales, negotiation skills & years of customer services which has been my life's work for over 30 years. Good luck who deals with them.
Great showroom with friendly staff. Hope you have a healthy wallet
Friendly welcome from staff. Had a test drive of two cars. Did not buy this time but a good experience.
Peter Vardy Jaguar Aberdeen is a UK Car Dealer based in Aberdeen, Scotland. Peter Vardy Jaguar Aberdeen is located at Wellington Rd, Aberdeen AB12 3LQ, UK.
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