I got fully kilted out!. Good customer service and aftercare
Nice store, helpful staff. Too bad I didn't have the extra cash hanging around to have a custom kilt made because they are awesome here. There are some good high-end souvenirs on the main floor, like the nice family crests with tartan, or the quaich which you can have engraved.
Not friendlyHi, I am sorry for that bad review, but when I asked the sale assistant to repeat because I didn't understood her first question, she start to pull a face and mimicking as if I was stupid. I know that my english is not great but I am probably not the first foreign person to come in the shop. What a pity! Because the shop is nice!
Fantastic customer service and quality goods.I needed some cufflinks for a gift but they were out of stock. I spoke to Julie in customer services who arranged with the supplier that they be sent to me directly. I ordered on a Wednesday for delivery the following Tuesday. The cufflinks arrived a day early complete with a Birthday greeting. Well done to all involved.
It is so refreshing to find a company in this day and age that delivers what it promises and where nothing seems too much effort. I visited Alex Scott after being recommended by several people. I needed some items at short notice for a golf tournament I'm organising and was delighted that they had most of the things I needed. Not being overly familiar with what I wanted I threw myself at the mercy of the staff. They could not have done a better job advising and guiding me through the dozens of different choices. What impressed me so much was that it seemed they really wanted me to get what I needed rather than trying to sell me the most expensive items!So for anyone looking for good old fashioned service I recommend these guys (I was in Aberdeen where their shop is but they also have a website which I think sells most of the stuff they have in store.)Thanks again guys. You saved me a lot of explaining to my boss :-)
Alex Scott (Kiltmakers) Ltd is a UK Department Store based in Aberdeen, Scotland. Alex Scott (Kiltmakers) Ltd is located at 43 Schoolhill, Aberdeen AB10 1JT, UK.
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